Information that the message is being answered by AI
You can inform customers about AI Assistant activity
27 Apr 2026What's New
All the latest updates, improvements, and fixes
New Condition in Automations – Date Range
<p><strong>Create rules for selected periods of the year</strong></p>
27 Apr 2026
Import CSV to AI Assistant Knowledge Base
Managing your knowledge base in Responso just got even easier! You can now upload your AI Assistant’…
25 Mar 2026
Integration: Showroom Privé
New integration in Responso
27 Apr 2026
AI Assistant Activity Tracking
We’ve introduced new status labels in the Inbox to help you track AI Assistant activity within your …
26 Mar 2026
Additional custom fields for Base orders
You can now display more order details within your tickets. We have added the option to show specifi…
17 Mar 2026Allegro Claims Report
This new report displays the distribution of Allegro claim tickets over time, categorized by the rea…
17 Mar 2026
Custom AI Contexts
In addition to the standard, default contexts in Responso, you can now create your own. By providing…
16 Feb 2026
Integration: Maxeda
This feature was implemented based on a suggestion from one of our Responso clients.
31 Dec 2025
AI Assistant Response Rating
We have implemented a feature that allows you to rate the accuracy of individual responses generated…
19 Dec 2025
Canceling message delivery
Ability to cancel an accidentally sent message up to 15 seconds after sending.
18 Mar 2026
Reports for Tags, Contexts, and Sentiment
Responso has introduced three new ticket reports. You can now track the distribution of tickets over…
26 Nov 2025
Proactive Chat Messages
The Responso Chat now includes a new feature: you can set a proactive message that appears as a pop-…
30 Oct 2025
Integration: Tesco
If you have a Tesco marketplace account, you can now integrate it with Responso.
22 Oct 2025
Automatically filling in e-mail address when creating new tickets
The option to create a new ticket within the e-mail integration now includes an autocomplete feature…
21 Oct 2025Allegro: Differentiating product inquiries from order inquiries
The system will now distinguish between inquiries from the Allegro Message Center to determine wheth…
21 Oct 2025Message Language Detection
The system now automatically detects the language of each ticket. In upcoming iterations, we will in…
17 Oct 2025AI Assistant: Fetching order information from IdoSell
If you operate a store on the IdoSell platform, your AI Assistant is moving to the next level.
16 Oct 2025
AI Assistant: Fetching product offers from Shoper
Shoper stores integrated with Responso can now serve as a source of offer information for the AI Ass…
15 Oct 2025
AI Assistant: Fetching product offers from Magento
Do you run a store on the Magento platform? The Responso AI Assistant can now retrieve offer informa…
15 Oct 2025Allegro Integration Update: Discussions and Claims
The Allegro API has been modified regarding the management of discussions and claims. Accordingly, w…
13 Oct 2025
Base: Displaying custom fields in order information
In the Responso ticket order information section, you can now view data from custom fields created w…
29 Sep 2025Allegro: Automatic actions can now respond to Admin messages
You can now choose whether autoresponders should be sent in response to messages from Allegro admini…
25 Sep 2025
Integration: Ubaldi
You can now manage all customer communication from Ubaldi directly within Responso.
25 Sep 2025
Integration: Rue du Commerce
Selling on this French marketplace? You can now connect it directly to Responso!
25 Sep 2025
Integration: Worten
The Worten marketplace is the latest addition to the range of integrations available in Responso.
25 Sep 2025
Integration: BigBang
We have launched an integration with the Slovenian marketplace, BigBang.
25 Sep 2025
Integration: Debenhams
If you sell on the Debenhams portal, you can now integrate your account with Responso.
25 Sep 2025
Integration: MediaMarkt
You can now connect your MediaMarkt marketplace account to Responso.
25 Sep 2025Automatic Actions: Add notes in Base
You can now automate the process of adding notes to an order when specific conditions are met. These…
25 Sep 2025Updates to the Automatic Actions tab
We have improved the clarity of the Automatic Actions tab.
23 Sep 2025
AI Assistant: Fetching product offers from Mercado Livre
For those selling on Mercado Livre, the AI Assistant can now retrieve product offer information from…
23 Sep 2025Enhanced Task Module capabilities
The Responso Task Module, based on the Kanban methodology, now offers expanded editing and managemen…
12 Sep 2025
Media Library
We have added an Attachments tab to the ticket information section. This provides a quick overview o…
12 Sep 2025AI Assistant: Fetching product offers from IdoSell
If your IdoSell online store is integrated with Responso, your AI Assistant can now retrieve product…
12 Sep 2025Chat: After-hours contact form
Responso Chat can now serve as both a live communication channel and a tool for collecting inquiries…
29 Sep 2025Kaufland: French and Italian marketplaces
You can now integrate additional markets from the Kaufland Global Marketplace: France and Italy.
29 Sep 2025Speech-to-Text
You can now dictate your messages. The system will convert your speech into text, allowing you to se…
25 Sep 2025Agent Profile Pictures
Agents can now upload profile pictures to replace their initials. This update makes it easier to vis…
25 Sep 2025AI Assistant: Manual disable per ticket
If a human agent takes over a conversation, they can now manually disable the AI Assistant for that …
25 Sep 2025
Integration: SMAAPI
Receive and respond to customer SMS messages directly within Responso!
08 Aug 2025
AI Assistant: Fetching product offers from WooCommerce and PrestaShop
If your store is built on WooCommerce or PrestaShop, the AI Assistant can now use your product listi…
08 Aug 2025AI Assistant
Introducing an advanced AI-powered feature that acts as a virtual agent. It learns your product spec…
08 Aug 2025
Expanded Email Conditions in Automatic Actions
The email condition now includes "starts with" and "ends with" values, allowing you to create even m…
08 Aug 2025
Integration: Shein
Integration with the Shein marketplace is now available in Responso!
08 Aug 2025
Integration: Walmart
Selling in the US market? This integration is now ready for your store!
08 Aug 2025
Integration: Octopia
The Octopia integration provides a better and more stable connection to the Cdiscount platform.
08 Aug 2025
Integration: Conforama
You can now connect your Conforama account to Responso!
08 Aug 2025
Integration: But
The French marketplace "But" has joined the Responso integration portfolio.
08 Aug 2025
Integration: Dr. Max
As a popular marketplace specializing in pharmaceuticals and cosmetics, Dr. Max is an excellent plac…
08 Aug 2025
Integration: BigCommerce
Operating a store on BigCommerce? Integrate it with Responso to manage all your multi-channel commun…
08 Aug 2025
Integration: Shoper
You can now integrate your Shoper store with Responso to efficiently manage all your customer inquir…
08 Aug 2025