New Feature
AI Draft Messages
We have implemented an idea from one of our clients – now the AI Assistant can create draft messages instead o…
What's New
All the latest updates, improvements, and fixes
New Feature
Information that the message is being answered by AI
You can inform customers about AI Assistant activity
Improvement
Language Search
Translation improvement
Improvement
Limiting the visibility of Administrator logs
Change in the ticket event log
Improvement
Support for the Czech language
Responso in Czech
New Feature
New Condition in Automations – Date Range
Create rules for selected periods of the year
Improvement
New Capabilities in Automatic Actions Management
The Automatic Actions tab now features filtering and more
Improvement
Custom column ordering and visibility in the Inbox
Customize Your Inbox Columns!
New Feature
Integration: Showroom Privé
New integration in Responso
Improvement
Context enhancement: Ability to bulk edit settings
Bulk Update Detection Modes!
New Feature
AI Assistant Activity Tracking
New AI Assistant Status Labels!
New Feature
Import CSV to AI Assistant Knowledge Base
Managing your knowledge base in Responso just got even easier!
New Feature
Additional custom fields for Base orders
Show More Base.com Order Details!
New Feature
Allegro Claims Report
New Allegro Claims Report!
New Feature
Custom AI Contexts
Create Custom AI Contexts!
New Feature
Integration: Maxeda
New integration in Responso
New Feature
AI Assistant Response Rating
Rate AI Assistant Responses!
New Feature
Canceling message delivery
You can now cancel an accidentally sent message
New Feature
Reports for Tags, Contexts, and Sentiment
Responso has introduced three new ticket reports.
New Feature
Proactive Chat Messages
The Responso Chat now includes a new feature
New Feature
Integration: Tesco
New integration in Responso
New Feature
Automatically filling in e-mail address when creating new tickets
The option to create a new ticket within the e-mail integration now includes an autocomplete feature.
New Feature
Allegro: Differentiating product inquiries from order inquiries
Allegro: Separate Product and Order Inquiries!
New Feature
Message Language Detection
The system now automatically detects the language of each ticket.
New Feature
AI Assistant: Fetching order information from IdoSell
If you operate a store on the IdoSell platform, your AI Assistant is moving to the next level.
New Feature
AI Assistant: Fetching product offers from Shoper
Shoper Integration for AI Assistant!
New Feature
AI Assistant: Fetching product offers from Magento
Do you run a store on the Magento platform?
New Feature
Allegro Integration Update: Discussions and Claims
The Allegro API has been modified regarding the management of discussions and claims.
![- [ ] Automatically filling in e-mail address when creating new tickets.png](/uploads/images/Automatically-filling-in-e-mail-address-when-creating-new-tickets-69f87f84da247.png)
New Feature
Base: Displaying custom fields in order information
Custom Fields from Base.com Now Visible!
New Feature
Allegro: Automatic actions can now respond to Admin messages
Allegro Autoresponses for Admin Messages!
New Feature
Integration: Ubaldi
New integration in Responso
New Feature
Integration: Rue du Commerce
New integration in Responso
New Feature
Integration: Worten
New integration in Responso
New Feature
Integration: Debenhams
New integration in Responso
New Feature
Integration: BigBang
New integration in Responso
New Feature
Integration: MediaMarkt
New integration in Responso
New Feature
Automatic Actions: Add notes in Base
Automate Order Notes in Base.com!
New Feature
Updates to the Automatic Actions tab
We have improved the clarity of the Automatic Actions tab.
New Feature
AI Assistant: Fetching product offers from Mercado Livre
Mercado Livre Integration for AI Assistant!
New Feature
Enhanced Task Module capabilities
The Responso Task Module now offers expanded editing and management features.
New Feature
Media Library
We have added an Attachments tab to the ticket information section.
New Feature
AI Assistant: Fetching product offers from IdoSell
IdoSell Integration for AI Assistant!
New Feature
Chat: After-hours contact form
Responso Chat can now serve as both a live communication channel and a tool for collecting inquiries outside o…
New Feature
Kaufland: French and Italian marketplaces
New integration in Responso
New Feature
Speech-to-Text
Speech-to-Text Messaging!
New Feature
Agent Profile Pictures
Personalize agent profiles with photos for quicker visual tracking on tickets.
New Feature
AI Assistant: Manual disable per ticket
Manually Disable AI Assistant!
New Feature
AI Assistant: Fetching product offers from WooCommerce and PrestaShop
The AI Assistant can now use your WooCommerce and PrestaShop product listings to provide precise customer answ…
New Feature
Integration: SMAAPI
New integration in Responso
New Feature
AI Assistant
An advanced virtual agent that learns your products and offers to provide precise customer answers across all …
New Feature
Expanded Email Conditions in Automatic Actions
New "starts with" and "ends with" values for email conditions allow you to build even more precise automations…
New Feature
Integration: Shein
New integration in Responso
New Feature
Integration: Walmart
New integration in Responso
New Feature
Integration: Octopia
The Octopia integration provides a better and more stable connection to the Cdiscount platform.
New Feature
Integration: Conforama
You can now connect your Conforama account to Responso!
New Feature
Integration: But
The French marketplace "But" has joined the Responso integration portfolio.
New Feature
Integration: BigCommerce
Operating a store on BigCommerce? Integrate it with Responso to manage all your multi-channel communication in…
New Feature
Integration: Dr. Max
As a popular marketplace specializing in pharmaceuticals and cosmetics, Dr. Max is an excellent place to find …
New Feature
Integration: Shoper
You can now integrate your Shoper store with Responso to efficiently manage all your customer inquiries.